It is actually incredibly simple and a lot of clients do not realise how easy it is until the system is in place. Our specialists to ensure you receive the correct service and systems complete all the hard work. Our aim is for the client to give us the skeleton of what they want and we will put the rest of the body on to complete the system.

This is in your hands, you can have the documents back, or we retain the documents for 3 months and then dispose of once you have notified the relevant party you are changing your storage methods. You can also send them to our deep storage services and setup a reduced pricing service due to having a dual service.

There is no set fee but we only charge per image for the electronic storage, some competitors have a marketing line offering massively reduced headline prices but when it comes down to the actual charges, there are extra fees for:

› Collection
› Indexing
› Preperation
› Disks
› Online storage fees
› License fees

We offer all of the above within our per image price, destruction can carry a fee depending on the volumes included and the price being quoted.

We generally find if a client is unable to locate the document online, it is because it has not yet been sent or the document got missed and not included in the box/boxes we collected. Our process is to handle a request asap, check the records for clarification it has not been received and also check in the hard copy records. Once our process has been audited we will then advise the client who will need to assess where the document has gone internally. Our audit process ensure we do not make mistakes and clients can rely on our systems to be accurate.

Once completed we will perform an audit of the information in question and compile a database of what has been scanned. Highlighted will be any issues where the operator has been unable to index electronically or locate within the hard copy. AaRMS will alert all those with permission to access that the records are ready for access.

Depending on the quantity, some can see a turnaround in the same day. If we are aware what is coming in and its requirement, we will work to ensure these time frames are met.

We have in total 3 backup devices plus the actual master server. All storage systems are housed in different location geographically with the highest level of security.

AaRMS has implemented a system where should for any reason the service drop, we have a replicated backup system, which replaces the master system so little or no down time is seen.

We provide you with a copy of all of your information so the majority of your information is available except the latest batch of information. There is no extra cost for this additional benefit. AaRMS operates a 2 for 1 in terms of retrieval systems.

Very little time at all, all you need to do is assess how you want to retrieve the information, who you ant to see what including their email addresses and let us do all the rest. We will trial the information before accepting the project, once assessed we can then start the transferal upon your approval of the trial documents.

At AaRMS we are sympathetic to your situation and will try to incorporate the cost into the first years charges. Generally our savings more than justify moving anyway.

Yes, as much as we hate to see clients leave, we have a strict 3 month notice period. Any disks requested within that period or 1 month prior to notice being given carries a charge per disk and as standard is 1 master and 2 office copies, all of which are VAT liable.